Clear answers about ordering, delivery, returns and product care.
How can I find the right product?
Browse by Watches, Bags, Jewelry or Objects, or use the product search in the site header. Each product page includes its price, description and available specifications.
How long does order processing take?
Orders are normally prepared within 1–3 business days. Delivery time begins after dispatch and varies by destination and carrier service.
How do I track my order?
When your order ships, we will email the tracking details to the address used at checkout. Tracking may take up to 24 hours to show its first update.
Can I change or cancel an order?
Contact us as soon as possible. We can only change or cancel an order before it enters fulfillment, so requests cannot be guaranteed after processing begins.
What is your return policy?
Eligible items may be returned in their original, unused condition within the period stated in our Returns & Refunds Policy. Please review that policy before sending anything back.
Are payments secure?
Yes. Checkout is protected by HTTPS, and payment details are processed by the selected payment provider rather than stored directly by ChronVexa.
How should I care for my purchase?
Keep items dry and away from harsh chemicals, prolonged direct sunlight and abrasive surfaces. Product-specific care information, when applicable, appears on the product page.
How can I contact ChronVexa?
Email office@chronvexa.com with your order number, if applicable. Our client service team will respond as soon as possible during business days.
Still need help? Contact client service.