This Shipping Policy applies to orders placed through the official ChronVexa website for delivery within Indonesia.
1. Service area
We currently deliver to valid addresses within Indonesia. International delivery is not available at this time. Please provide a complete recipient name, telephone number and delivery address at checkout. Address errors or missing information may delay delivery or cause a parcel to be returned.
2. Order processing
After payment is confirmed, orders normally require 2–5 business days for inspection, packing and handover to the carrier. Weekends and Indonesian public holidays are not included in this processing window.
3. Delivery estimates
Standard delivery normally takes 5–12 business days after dispatch. Delivery dates are estimates rather than guarantees. Weather, peak periods, local transport conditions and other events outside our control may cause delays.
4. Shipping charges
The applicable shipping charge is calculated and displayed at checkout before payment is submitted.
5. Tracking
Tracking details will be emailed after the order has been dispatched. A carrier may require up to 24 hours to display the first tracking update.
6. Lost or damaged parcels
If tracking shows that a parcel is lost, or if an order arrives with visible damage, email office@chronvexa.com within 48 hours of delivery. Include the order number and clear photographs of the outer packaging and affected item. Keep the item and all original packaging until our client service team confirms the next step.
7. Undeliverable parcels
If a parcel is returned because the address was incorrect, the recipient could not be reached or delivery was refused, the customer may be responsible for the carrier’s return and redelivery charges.
For shipping assistance, contact office@chronvexa.com.